The date is approaching fast and I'm putting together the case files!
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Congratulations on your appointment as an External Consultant to the Bureau of Eternal Loose Ends.
Please don't let it go to your head.
The Bureau has been dealing with the recently, and not-so-recently deceased, since I decided to make things more formal and establish an agency. Most ghosts pass through without incident, those cases are handled by my junior investigator Paul, but then there are the more complicated cases. The unfinished business...we call these Loose Ends.
Usually, I'd handle these myself, but word has got out and it seems the deceased have been sending out referrals before they cross over.
This is where you come in, I need you to review selected case files and help me determine what, exactly, our ghosts need before they can move on.
You do not need previous investigative experience. You don't need to actually believe in ghosts either, they believe in you, which is considerably more inconvenient.

Once a month, the Bureau will send you one active case. Inside your envelope, you may find:
A Case File
Everything we currently know about the ghost and their outstanding Loose End. Read it carefully. Bureau records are thorough, but ghosts are not always reliable witnesses.
A Ghost Profile
A little about the person behind the case, or at least what we have already been able to string together...who they were, what mattered to them and what they may have left unsaid.
My Personal Assessment
My professional observations from the initial interview. These may include suspicions, inconsistencies, unanswered questions and occasionally, complaints about the interviewee.
Evidence
Letters, notes, puzzles, photographs, records, codes or any other material deemed relevant to the investigation.
An Artefact
A small object associated with the case. Sometimes it's evidence, or sometimes it's sentimental. Sometimes I have absolutely no idea why the ghost insisted we send it to you. Keep it. I am literally running out of storage solutions.
Your Consultant Voting Card
This is where you come in.
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First, make yourself a cup of something. There is no Bureau rule requiring this, but there should be.
Then open the case and try and make sense of the mess they have left us in. Solve anything that looks suspiciously solvable but absolutely pay attention to the small things because I will have definitely glossed over the details (if I wasn't time poor, I wouldn't be hiring a consultant) and besides, ghosts are well known for dancing around the thing they actually want to say.
Once you think you've got to the bottom of it, you need to decide what the ghost needs to move on and complete your consultant voting card to lodge your findings with the Bureau. It's not necessarily easy. That's why I've hired you! Whether, it's still open or closed, I'll provide you with a further update with your next case.
Yours in unresolved matters,
Detective Caroline Brimshaw
Senior Detective
Office of Posthumous Affairs
Bureau of Eternal Loose Ends
P.S. Please retain all Bureau correspondence. Loose Ends have an unfortunate tendency to connect.
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